FAQ

Quick answers to questions about orders, products, and cooperation. Everything in one place.

About products

Absolutely! ✨ We love uniqueness, so we will be happy to help you turn a bottle or mug into a one-of-a-kind item. This is a great idea for a personal gift or just to have something "yours".

ONLY "CARRY" bottles can be washed in the dishwasher, however, frequent use of aggressive detergents may fade the outer color of the bottle.

You can pour any hot or cold drinks, just avoid carbonated drinks.

With a little love! ✨ To ensure your bottle stays a true part of your style for as long as possible, we recommend washing it by hand using warm water and a mild detergent. Although our bottles are durable, the heat and harsh detergents in the dishwasher can damage the outer coating or colors over time. Also, do not put your bottle in the microwave or freezer - it is not suitable for these.

This is one of the most frequently asked questions! 🤰 Although matcha provides a smoother and gentler energy boost than coffee, it still contains caffeine . Most expectant and current mothers drink matcha in moderation (usually one cup per day), but each body is unique. Therefore, we always recommend consulting your doctor first - he will best advise what is right for you and your baby during this special period.

Yes! Our products meet the highest safety standards. No toxic materials are used in production, so we guarantee that all bottles are BPA-free and friendly to your health.

Delivery and returns

Very fast! We know how impatient you are to unpack your parcel, so we are not delaying. If you place your order on weekdays before 12 noon , we will send it the same day ! Usually, a courier or parcel machine will be waiting for you in 1-2 business days . 🚀

Oh no! We are very sorry if this happened. 😔 Your happiness is our top priority, so we will resolve the situation as soon as possible. We kindly ask you to inspect the package as soon as you receive it and, if you notice a defect, do not peel off the labels, protective films or use the product. Just write to us without delay (preferably with a photo) and we will take care of everything!

Of course! We understand that sometimes plans change or the color looks different in reality. In accordance with the laws of the Republic of Lithuania, you can return an unused, undamaged item with all tags attached within 14 days from the date of purchase. Just send us a message and we will send you further instructions. 💌

Business gifts

Absolutely! We will be happy to help your brand be visible and memorable. We are flexible and ready to implement your ideas – whether it is minimalist laser engraving or bright color printing . Contact us, tell us your vision, and together we will create gifts that your partners or employees will definitely use and love! 💼✨

Yes, we offer international shipping to many countries. Shipping costs and delivery times may vary depending on your location. Please refer to our shipping policy or contact our customer service team for more information.

Wholesale trade

We are very glad that you want to be friends! 🤝 We are always looking for like-minded partners. Don't wait any longer and write us an email at verslas@myequa.lt - tell us about yourself and we will discuss cooperation opportunities together

Absolutely! We will be happy to help your brand be visible and memorable. We are flexible and ready to implement your ideas - whether it is minimalist laser engraving or bright color printing .

We approach each partnership flexibly. 🧐 We understand that businesses come in all sizes, so we assess each case individually . Write to us at verslas@myequa.lt , express your needs, and we will definitely find the best solution for you.

For influencers and collaboration

We're so glad you want to be a part of our story! 💖 We're always looking for creators whose values ​​align with ours. If you want to become an ambassador or create content together, send us your introduction to marketingas@myequa.lt or just send us a private message (DM) on Instagram @equa_lietuva . We'll be waiting impatiently - maybe this is the beginning of a wonderful friendship? ✨

Are there any unanswered questions?

No problem! While we're whipping up a cup of matcha, we'll be happy to answer any questions you may have: about products, delivery, or corporate gifts. Give us a shout!